FAQs
Frequently Asked Questions
Yes, we offer free shipping, but under certain conditions. For more details, feel free to contact us on WhatsApp.
+1 (914)949-8000
If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.
Answer richtext
We currently have physical store locations in the following cities across the United States
click here to find our available locations
Check out our locations and their different hours — find the one closest to you. Each store has its own schedule, so we recommend checking before you visit. We're here to help you look and feel amazing!
click here to see our locations
All our products are made and exported from Colombia and imported to the USA, which means we already cover that fee. If you are in the USA and the product is shipping within the USA, you will only be responsible for the cost of the product and shipping.
However, if the product is purchased and shipped outside of the United States, you will be responsible for any applicable customs or clearance fees (also known as tariffs) in that country. Neither Shape Up nor the shipping company is responsible for those charges — they are the buyer's responsibility.
If you prefer, you can also contact us by clicking here on WhatsApp:
Please contact us as soon as possible to submit a claim with the shipping company. We will contact you if an order cannot be fulfilled due to having only defective items in stock, because the item is no longer available, or for other applicable reasons.
We are proud of the quality of our products, and if a product is found to be defective and the damage is not the shipping company’s responsibility, we will send you a new one at no additional cost.
Please note: we are not responsible for products that are misused or damaged due to excessive force.
If you prefer, you can also contact us by clicking here on WhatsApp
Click here to message us on WhatsApp.
We understand that not being able to complete your order can be frustrating. Sometimes, our website may experience technical issues, or it could be something simple like a weak internet connection or an outdated browser.
We recommend refreshing the page and trying again. But if you’d rather not go through the hassle, feel free to contact us via chat, WhatsApp, or give us a call — we're available Monday to Friday from 8 a.m. to 5 p.m. and we’ll gladly process your order for you!
If you need more information, please contact us through any of our available communication channels.
Yes, we do! Shape Up offers wholesale options for businesses or individuals interested in selling our products. If you're looking to purchase in bulk or start your own business with Colombian shapewear, jeans, or underwear, feel free to contact us through our official channels. We'd love to work with you!
If you need more information, please contact us through any of our available communication channels.
CLICK HERE.
Answer rSome of our discounts require you to manually enter a code at checkout and meet certain minimum requirements (if any), such as a minimum purchase amount or specific items in your cart.
Other discounts are automatic and will be applied directly during the checkout process—no code needed.
Please note that some discounts cannot be combined with other promotions, and only the offer with the greatest benefit will be applied. We recommend reviewing the terms of each promotion before completing your purchase.
If you need more information, please contact us through any of our available communication channels.
CLICK HERE.
In rare cases, an order may be canceled because the product sold out before it could be processed. However, we constantly restock and work hard to maintain availability. If you're interested in a specific item, we recommend keeping an eye on our updates or messaging us directly. We also offer wholesale options for bulk or commercial orders. We're here to help! 💬🛍
for more information, CLICK HERE.
Yes, they are—and that’s something we’re incredibly proud of. 🇨🇴
We are a Colombian brand that designs and manufactures shapewear, jeans, and underwear—all made entirely in Colombia. From the threads to the fabrics, every detail is carefully chosen to ensure quality, design, and comfort.
We proudly offer 100% Colombian products, created through the hard work and dedication of Colombian women and men who pour their heart into every piece. Choosing our brand means taking a piece of Colombia with you.
📏 Our products are Colombian made, which means sizing may differ slightly from other brands. That’s why it’s best to use a measuring tape at home to take your measurements and compare them to our chart.
Sizing Jeans, CLICK HERE
Sizing shapewear and brass, CLICK HERE
🧼 Garment Care & Washing Instructions
👙 Shapewear:
- Cold water, by hand or machine.
- Do not use hot water or a dryer.
- Some styles contain gel that may be weakened by heat.
- Spin cycle is okay.
- Air dry only (they’re quick-drying and ready by the next day).
🪡 Bras:
- Hand washing is recommended to help preserve cup shape.
🩷 Stick bras (reusable adhesive bras):
- not wash with water.
- lint-free cloth to clean and reuse.
👖 Jeans and other garments:
- cold water to help maintain fabric quality.
✨ Our garments are proudly made in Colombia with high-quality materials. With proper care, they'll stay in excellent condition for a long time.